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DialDesk, an exclusive service for Micro Small & Medium Enterprises (MSMEs) handling innovative & cost-effective customer care solutions, is up and about now. It provides customized customer care solution for MSMEs, where multiple calls can be attended frequently, data can be maintained in Web based CRM for customer relationship management, 24 x 7 customer care support can be availed of and SMS and E-mail alerts are active. This will be useful for small units to achieve operational excellence, reduce business cycle time and enhance productivity.

DialDesk offers MSMEs the choice of Toll Free / UAN / Mobile / Land Line Customer care number at very affordable price. Its unique pricing model with zero capital investment is beneficial. Any organization will find its use in the Sales & Marketing, Service, Manufacturing & Production, Accounts & Finance and Operations departments to enhance productivity.

The main features of DialDesk are Multiple calls attended frequently, Data maintained in Web Based CRM (Customer Relationship Management), 24x7 support with Interactive Voice Response (IVR), Flexible & expandable services, Minimum costing, Web Based Live MIS (Management Information System), Activation deadline of 48 hours from subscription, SMS & Email alerts, Voice dialers (audio messages for customers related to products or payments), Escalation matrix (unresolved cases for escalated levels), Close looping (handling & solving cases till they're closed), Additional CRM support (to make management decisions more accurately & timely) and Choices of toll free/ UAN/Mobile/Land Line customer care number.

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